Dominion Diagnostics is a national diagnostics laboratory primarily serving the substance abuse, addiction, and pain management space.
After switching to TELCOR in 2012, Dominion has seen substantial growth in volume of testing. They’ve been able to process 225 requisitions/FTE per day resulting in improved collections and reducing DSO.
For more than a decade, Dominion Diagnostics has continuously tapped into the automation and custom processes within the RCM application to drive workflow efficiency. These efficiencies allow Dominion to grow revenue without hiring additional staff at the same rate, while still managing increased volume. This allows them to continue improving collections and profitability.
Appeals are different for every organization but are a critical component to most lab’s revenue cycle. Dominion has streamlines this process using the TELCOR RCM application. The application drives appeals based on advice codes directly into a workqueue, allowing the team to coordinate and organize those responses separate from the denial like ineligibility.
During one of the multiple COVID surges, Dominion was understaffed and overtasked with volume. They contacted TELCOR who quickly spun up a group of staff members to assist with patient data entry for a nine-month period. Those TELCOR employees became a part of the Dominion staff’s daily routine and got them through the surge.
Dominion Diagnostics uses the reports accessed directly within the application such as remittance analysis and AR aging for client and patient. They also have access to the TELCOR database through the Advanced Access module allowing the finance team to drill even further into the data. This level of access allows Dominion to gain insight into their profitability and make well-informed business decisions.
