Skip to main content
Contact Us

Customer Success:
Improving Reqs/FTE by 150%

With labor costs increasing, reimbursements declining, and the demand for data accessibility at an all-time high, laboratories and pathology practices can reduce costs, maximize collections, and gain better visibility into their business performance with TELCOR RCM.

If these are your current challenges, it's time to reach out to TELCOR on how we can improve your collections by average of 30%.

  • Inadequate billing systems that cannot manage your growth or the increased reimbursement complexities.
  • Too many cumbersome manual processes resulting in errors, additional staffing, or too much time.
  • Require better visibility of your AR to understand financial reporting and identify trends to make smart business decisions.
Request a Demo!

The Challenge

A regional pathology practice used a combination of an LIS and two separate billing systems to manage their revenue cycle. Over time, these systems failed to provide the tools necessary to execute billing tasks in an efficient manner. This led to:

  • Increased denials caused by front-end errors not caught early in the billing cycle.
  • Increased staffing costs due to system limitations creating the need to hire more staff to manage billing complexities.
  • Inability to maximize collections due to limited time and resources.

Prior to choosing TELCOR, they received 3,000 requisitions per day managed by 38 full-time billers. They selected TELCOR RCM to streamline workflow processes, improve collections, and gain visibility into their analytics.

Untitled-1

The Solution

TELCOR-Team-Sit-BW-chair look

TELCOR RCM maximizes workflow efficiency by focusing on transactions with errors. Working only transaction errors frees time for staff to go after hard-to-collect dollars—all in one single application. This efficiency provides labs the greatest ROI by:

  • Reducing staffing costs by using automation and customization.
  • Improving collections by working all denials, not just the easy ones.
  • Allowing labs to grow efficiently without needing to hire more staff.

The Results

Previously planned growth initiatives increased requisition volume by 71%. With the efficiencies of the TELCOR application, the pathology practice absorbed the increased volume while reducing staffing from 38 FTEs to 26 FTEs—a decrease of 31% and almost $1 million in total compensation costs.

Productivity per FTE increased from 79 reqs/FTE to 198 reqs/FTE—an improvement of 150%.

Labs using TELCOR RCM are able to:

  • Gain workflow efficiencies through automation allowing labs to reduce or reallocate staffing.
  • Improve collections by simplifying patient, payer, and client billing.
  • View key analytics to track trends and make smart business decisions.
TELCOR - Empowering labs to REACH FOR MORE!