Stop deciding whether to outsource billing.

Start deciding what to keep.

The in-house versus outsourced question bundles three separate decisions — technology, staffing, and accountability. Answer them together and you sign a commitment. Answer them separately and you keep the option to change your mind.

A field perspective for independent and specialty laboratories, built on percentage-of-allowed benchmarks, a seven-line-item ROI framework, and a self-assessment you can run before you take a single vendor call.

Get The White Paper

 

What's Inside
The three decisions

What each one actually determines, and what it costs to reverse.

A seven-line ROI framework

Including the two line items most comparisons leave out entirely.

Five red flags in a vendor evaluation

The signals that a pitch will never reach workflow.

Seven questions to answer internally

A self-assessment that needs no vendor at all.

$4B

—

Less paid by Medicare for lab services since PAMA cuts began in 2018

41%

—

Of providers report denial rates above 10%, up from 30% in 2022

30-40%

—

Annual turnover in billing roles, at $25K–$50K to replace a biller.

97%

—

Of healthcare organizations already outsource at least one revenue cycle function

What is your current billing software costing you?

Slide to your lab's annual net collections and see what TELCOR's published improvement range is worth in real dollars.

Written for the person who has to defend the decision

This is not a case for outsourcing. In-house billing, executed well, produces the best economics available to a lab, and the paper says so plainly — along with the three conditions a lab has to meet to get there.

What it argues is narrower and more useful: that the staffing question should be answered for the lab you are today, the technology question for the lab you might be in three years, and that bundling them is what turns a reversible choice into a permanent one.

Most lab billing problems aren't effort problems, they're tooling problems. A system built for physician practices can't see what a lab loses. TELCOR RCM was built to find it.
"There's no wrong decision. It really is about the decision that best suits your organization. It comes down
to how you want to execute
that control."

KWAMI EDWARDS, CHIEF OPERATING
OFFICER, TELCOR

Contributors

Kwami Edwards — Chief Operating Officer, TELCOR

Sarah Stewart — Vice President, Revenue Cycle Services, TELCOR

Download

In-House, Outsourced, or Both

Read it before your next vendor call. The self-assessment in section seven takes twenty minutes and will change what you ask for.

Download The White Paper

PDF, 18 pages. An easy, direct download so that you have it on file.

TELCOR: A Great Place to Work™

TELCOR customers see the value of choosing a vendor who has been recognized as a Great Place to Work. This prestigious certification is based on direct feedback from TELCOR employees, reflecting their positive workplace experiences. With decades of POC and RCM leadership, customers trust TELCOR for our transparency, responsiveness, and ability to turn complex processes into reliable measurable financial performance. It's not just software, it's a team committed to elevating every facility it serves.

Explore Our Company
Discover Our Resources

Or Start With Your Own Numbers

If you already know something is wrong and you would rather not read eighteen pages to confirm it, we will look at your numbers with you: percentage of allowed by payer class, touches per claim, and where the backlog sits.
Request An Assessment