Based in Woodcliff Lake, NJ, Orange Pathology Associates is a hospital-based group providing anatomic pathology services to the greater New York and New Jersey area.
After switching to TELCOR, Orange Pathology was able to optimize staffing levels as a result of the pathology-specific functionality and automation. Since then, the group has been able to grow and scale without hiring additional billing staff, improve collection rates, and overall drive profitability.
Prior to TELCOR, the Orange Pathology team had a manual appeals process. Since switching to TELCOR, they prepopulate payer-specific forms and letters and easily attach other required documentation into the appeals package. These efficiencies have decreased the time it takes to complete an appeal by more than 50%.
By looking at their processes, Orange Pathology recognized the need to find a solution built for pathology billing. After discovering TELCOR, they found they could save time and money due to the pathology-specific functionality and automation the application provides.
Prior to TELCOR, Orange had 14-15 employees working on billing. After switching to TELCOR, the amount of manual data entry was reduced and now handle the same amount of volume with only three employees.
At TELCOR, we take pride in our ability to add the personal touch to every relationship we have with our employees. Whether it’s through our on-site customer engagement visits or hosting our annual user conference, we make sure to provide top-tier service and care for our users.
